Refund policy

RETURN AND REFUND POLICY

OVERVIEW At ShelfGlow, we want you to be confident in every purchase. This policy explains when returns and refunds are available and how to request one. By purchasing from ShelfGlow, you agree to the terms below.

SECTION 1 - WHEN REFUNDS AND RETURNS ARE AVAILABLE We only accept returns and issue refunds in the following case:

• The product arrived physically damaged during shipping.

To be eligible for a damage-related refund or return, the item must: (i) be reported to us within 7 days of delivery, (ii) still be in its original, unopened, or unused packaging, with all original materials included, and (iii) show clear evidence of shipping damage (e.g., a crushed box, a visibly broken or cracked product visible without removing it from its packaging).

We require proof of damage in the form of clear photographs or video of the product still in its original packaging, showing both the damage and the packaging it arrived in. This requirement exists to verify that damage occurred in transit rather than after the product was removed, used, handled, or altered by the customer. Claims submitted without the product still in its original packaging will not be eligible for a refund or return, as we are unable to verify that any damage occurred prior to delivery rather than afterward.

SECTION 2 - WHAT IS NOT COVERED Refunds and returns are not available for any reason other than the shipping-damage case described in Section 1. This includes, but is not limited to:

• Change of mind after purchase
• The product no longer being in its original packaging
• Damage, breakage, or alteration that occurs after delivery and after the product has been removed from its packaging
• Dissatisfaction with the product's appearance, color, size, or design once received, where the product matches its stated description, materials, and dimensions
• Claims that the product's "flame" or decorative element does not glow, light up, animate, or contain LED lighting. This product does not contain any LED, battery-powered, or internally illuminated lighting component, and our product photos on the site show the product in its true, static, non-illuminated form. This is also disclosed in our Terms of Service (Product Lighting Disclosure) and applied throughout our site. By purchasing, you acknowledge you were made aware of this prior to your purchase.

SECTION 3 - HOW TO REQUEST A RETURN OR REFUND To request a refund under Section 1, contact us at shelfglow@outlook.com within 7 days of delivery with: (i) your order number, (ii) clear photos or video showing the product still in its original packaging along with the damage, and (iii) a brief description of the issue.

We will review your request and respond with next steps. Approved refunds will be issued to your original payment method. We reserve the right to decline any request that does not meet the requirements of Section 1, including requests made after the product has been removed from its original packaging.

SECTION 4 - CONTACT INFORMATION Questions about this Return and Refund Policy, or requests for a return or refund, should be sent to shelfglow@outlook.com.